Support
Need help? Email us at hello@getyaptrap.com — we reply within 24–48 hours.
FAQ
The app didn’t record anything last night
Make sure Night Mode was started before sleeping, the microphone permission is granted (Settings → YapTrap → Microphone), your phone was charging with the screen locked normally, and the phone was within ~1–2 meters of your head. Quiet nights happen — if nothing crossed the detection threshold, you’ll see your Quiet Night report instead. You can raise the microphone sensitivity in Settings.
Where are my recordings stored?
On your device only. We have no accounts and no cloud storage of your audio. Deleting the app deletes your recordings.
A transcript is missing or says “retry”
Transcription needs an internet connection in the morning. Open the moment and tap retry once you’re online.
How do I cancel my subscription?
Subscriptions are managed by Apple: Settings → your name → Subscriptions → YapTrap Pro → Cancel. Or use “Manage subscription” inside the app. Cancelling stops the next renewal; you keep access until the end of the paid period.
How do I restore my purchase on a new phone?
Sign in with the same Apple Account, then tap “Restore purchase” on the paywall. Your subscription follows your Apple Account automatically.
How do I delete all my data?
Settings → Delete all nights (removes everything from your device), or simply delete the app.
Is YapTrap a medical app?
No. YapTrap is for curiosity and fun. It doesn’t diagnose sleep disorders. If you’re concerned about your sleep or snoring, talk to a doctor.